Shop original Casio watches for men and women across Pakistan.
At TimeShop, we want customers to have a clear understanding of how returns, refunds, and exchanges are handled. This policy applies to purchases made through our ecommerce store in Pakistan. If you need help with a specific issue, please contact support before sending any item back.
To be eligible for a return, items should generally be unused, in original condition, and returned with original packaging, tags, accessories, manuals, and proof of purchase where applicable. Returned products must be received in a condition suitable for inspection.
We reserve the right to refuse returns that show signs of use, damage caused after delivery, missing parts not due to our error, or items returned without sufficient order identification.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible after delivery with your order details and clear photos, if available. We will review the issue and, where appropriate, arrange a replacement, exchange, refund, or another suitable resolution.
Certain items may not be eligible for return or exchange due to hygiene, safety, product sensitivity, clearance status, customization, or other operational reasons. Items that are used, altered, intentionally damaged, or missing essential packaging may also be non-returnable unless the issue was caused by our error.
Before returning any product, customers should contact our support team at [email protected] and provide the order number, item details, reason for return, and any supporting photos if relevant. Customers should contact support for case-specific assistance.
Please do not send items back without approval or return instructions, as this may delay processing or affect eligibility.
All returned items are inspected after receipt. Approval of a return, exchange, or refund depends on the item condition, the reason for the request, and compliance with this policy. If the returned product does not meet eligibility requirements, it may be rejected or sent back to the customer.
Once an approved return is received and inspected, we will notify you of the outcome. If approved, refunds are typically issued through the original payment method where possible, or through another suitable method based on the original transaction and operational limitations.
Refund timing may vary depending on banking channels, payment providers, and internal review steps. Shipping fees, service charges, or handling costs may be non-refundable unless the return is due to our mistake or a verified product issue.
Exchanges may be offered for eligible items, especially where the customer received a damaged, defective, or incorrect product. Exchange approval depends on stock availability and product condition. If a replacement is not available, we may offer an alternative resolution such as store credit or refund, where appropriate.
If the return is due to a damaged, defective, or incorrect item supplied by us, we may assist with return shipping arrangements or reimburse reasonable return shipping costs where approved in advance. If the customer is returning an item for another reason, return shipping costs may be the customer’s responsibility.
Orders may only be canceled before dispatch or processing is completed. If you need to cancel an order, contact us immediately. Once an order has been shipped or prepared for delivery, cancellation may no longer be possible and the order may fall under the return process instead.
Return reviews, exchange handling, and refunds require reasonable processing time after we receive the returned item or complete issue verification. Timing can vary depending on the nature of the request, courier movement, product inspection, and payment channel response times.
We may revise this Refund & Return Policy from time to time to reflect changes in our store practices, product categories, or operational requirements. The latest version posted on this page will apply to future requests unless otherwise stated.
For return approval, refund questions, exchange help, or any case-specific issue related to your purchase, please contact our support team at [email protected].